"Our Facebook, G+ and Twitter are always updated leaving us to work. As well as that they also respond to questions on Facebook from customers and email or call us at the time. Really good service TBH!"
The Liverpool Carpet Cleaner
Getting to know your customers
Who are you customers? What are their interests? When do they search? Before jumping feet first and just randomly posting messages it’s really important to get a good idea of the customers we are targeting and what makes them tick.
It doesn’t matter if this is a paid campaign or if we are messaging on your behalf, before we start promoting your business we’ll get a good understanding of your target market and report to you with our findings.
Promoting your business and brand
Google Plus, Facebook and Twitter, these are the main social sites where your customers are, and it’s only common sense for your business to be active on them. Depending on what your business model is you may or may not sign up a customer up directly from a social site, but no matter what your industry brand awareness is important, and if a customer has seen or heard of you on a social site, they’ll likely go and search for you when they are looking for what you sell.
Our in-house social team will post, message and tweet on your behalf, and when required answer direct questions your customers ask. Don’t expect a message-a-minute, but do expect engaging messages that promote your business in a pro-active way.
Reports that are crystal clear and super-easy
Just like our SEO and PPC campaigns, if we are managing your social activity you can login to the client portal and see for yourself how active we’ve been, how many mentions your business has across the major networks and cross-reference against your website visitors.
Remember though, you are in full control and have direct access to each account we manage on your behalf. Should you want us to focus on something specific, such as an event or sales promotion, we will.